Support

Locum offers customers comprehensive telephone and email support. The easiest way to contact us directly is by email.

Sheffield Office

Email: support@locumsoftware.com
Tel: +44 (0) 114 252 1199

Office hours:0900-17:00 GMT, Monday to Friday.

System Upgrades

For Locum Safe & Secure customers, all our software requires valid keys for each MCP host; these keys are time-controlled and are generated using the machine style and system serial number. If you upgrade or replace any of your systems, new keys will be required.  

For more information, please visit the following link:

Licensing and Keys

Reporting a problem

The most direct way to report a problem is to use the Support mailing list.

To help with problem investigation, please provide as much information as possible:

  • Product name and codefile version

  • MCP level

  • Description of fault/issue

  • Diagnostic information such as program dumps, trace files, SUMLOG or screen dumps

All of the above information can be sent to us by email. If the diagnostic files are in MCP format, they should be transferred to a MCP container using the WFL WRAP facility. The wrapped container can be transferred to a Windows system, zipped and emailed.

If the diagnostics files are too large to send by email then files can be sent to us using our local FTP server.  If you require this facility, please contact us by emailing:

support@locumsoftware.com.

 

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