Frequently Asked Questions

The following is a list of frequently asked questions and their respective answers.

Q1: Is Safe & Secure/AdminDesk compatible with the version of MCP installed at my site?

Q2: When I run the OBJECT/SAFE utility I get a security violation. Why?

Q3: When I try to connect to the ClearPath MCP system via AdminDesk, there is no matching socket on offer. Why?

Q4: When I log on via AdminDesk, I get the message 'Although you were logged on successfully, you do not have access to any SafeLib functions'. Why?

Q5: Why are certain functions in AdminDesk greyed-out?

Q6: Can I administer multiple systems simultaneously?

Q7: Will I have to find extra funding for the AdminDesk product?

Q8: Where can I find the latest version of the Safe & Secure software product?

Q9: Does Locum provide training courses?

Q10: What is the difference between Templates and Profiles?

Q11: What is Reference Data in AdminDesk?

Q12: On what versions of Windows will my PC-based software run?

Q13: When I run SIMPLEINSTALL I get a security violation. Why?

Q14: Is Safe & Secure/AdminDesk compatible with InfoGuard?

Q15: Which machines is Safe & Secure qualified to run on?

Q16: What does the Locum SafeLib library do?

 

Q1.
Is Safe & Secure/AdminDesk compatible with the version of MCP installed at my site?
A.

The linked document, shown below, lists all current releases of Safe & Secure software and its compatibility with current and previous versions of MCP.

View or Download the Locum MCP compatibility matrix

 

Q2.
When I run OBJECT/SAFE utility I get a security violation. Why?
A.
To run SAFE successfully one of the following conditions must be met:

1. The usercode under which you are operating has the SECADMIN attribute set to TRUE. Note that if you are a first-time user of SAFE and you do not already have a usercode set up, you must run SYSTEM/MAKEUSER to set the attribute.

2.
The usercode under which you are operating has the REGIMEADMIN attribute set to TRUE. Note that only a SECADMIN user may bestow REGIMEADMIN status. The REGIMEADMIN attribute may be applied to a usercode via SAFE or AdminDesk. Refer to SAFE Manual, Section 7 - Regime Administration or AdminDesk's online help.

3.
The usercode under which you are operating is a Delegated Administrator. Refer to SAFE Manual, Section 6 - Function Delegation, or AdminDesk's online help.

 

Q3.
When I try to connect to the ClearPath MCP system via AdminDesk, there is no matching socket on offer. Why?
A.

There are several possible reasons:

  • The SafeLib Library is not running.
  • There are no AdminDesk Interface tasks configured.
  • Some or all of the AdminDesk Interface tasks have been suspended.
  • All of the AdminDesk Interface tasks have open connections.
  • All the ports on offer have pre-defined specific addresses that don't include your own particular workstation.
  • The ports on offer are using different port/socket numbers to that defined in your own connection properties.

Use the SafeLib AX command ADMINDESK STATUS to get more information.

AdminDesk Interface tasks may be reconfigured using LOCUM/SAFELIB/SETUP and also through the AdminDesk Configuration Menu (if there is an already open AdminDesk connection). Suspended AdminDesk Interface tasks may be reactivated via the AX ADMINDESK n GO command. For information on configuring connections, port/socket numbers, IP addresses and address pools, refer to the AdminDesk online Help.

 

Q4.
When I log on via AdminDesk, I get the message 'Although you were logged on successfully, you do not have access to any SafeLib functions'. Why?
A.

AdminDesk communicates with the SafeLib library via an AdminDesk Interface Task. In order to perform administrative functions via AdminDesk, the usercode under which you are operating must have:

  • SECADMIN status
  • REGIMEADMIN status, or Delegated Administrator status.
Q5.
Why are certain functions in AdminDesk greyed-out?
A.

There are three possible reasons:

  • Not all modules of Safe & Secure are licensed.
  • A new version of AdminDesk has been installed on the PC but the corresponding version of SafeLib has not been installed on the connected MCP system. If the new version of AdminDesk contains new features, these will be unavailable until the corresponding version of SafeLib is installed.
  • A Security Administrator has access to ALL AdminDesk functions. If the usercode under which you are using does not have the usercode attribute SECADMIN set to TRUE, then a number of functions will be unavailable.

 

Q6.
Can I administer multiple systems simultaneously?
A.
AdminDesk allows you to connect to and administer security on all your ClearPath MCP systems from a single session. See AdminDesk's online help for further details.

 

Q7.
Will I have to find extra funding for the AdminDesk product?
A.
No. AdminDesk provides a Windows interface for the Safe & Secure software package and is provided free of charge when Safe & Secure is purchased.

 

Q8.
Where can I find the latest version of the Safe & Secure software product?
A.
Safe & Secure 4.1.1 is the latest released version and may be downloaded from our website from the Downloads link via the Support menu.

 

Q9.
Does Locum provide training courses?
A.

Yes, Locum provides training courses for all areas of our software.
Training courses are provided upon request and are tailored to an organisation's requirements. To request a training course or to find out more details contact:

locum@locumsoftware.com

 

Q10.
What is the difference between Templates and Profiles?
A.

Templates and profiles are similar in that they both contain a number of fixed attributes that may be applied to a usercode. The difference between a profile and a template is that a profile is used during usercode creation and modification and is a simple method of assigning a number of usercode attributes and values to a new or existing user. Thereafter there is NO association between the profile and the user code.

Templates are assigned to existing usercodes via the TEMPLATENAME attribute. When the attributes of the template change, these changes will be applied to all usercodes associated with the template.

Note that a profile may contain the name of a template. When a usercode is created via a profile containing a template name, firstly, the attributes of the profile are applied, and then the template attributes. Creating a usercode from a profile containing a TEMPLATENAME attribute will associate the usercode with a template.

 

Q11.
What is Reference Data in AdminDesk?
A.
Reference data is used to populate the drop-down menus displayed on property pages. The use of reference data is optional. If used, reference data will provide an AdminDesk user with a list of possible values to which a system parameter or a user attribute may be set.

Reference data is obtained from various sources and certain types of reference data may be maintained via AdminDesk. For example the values associated with the CHARGECODE usercode attribute may be maintained via AdminDesk. When setting this attribute for a particular user the values associated with this attribute are displayed for selection.

Refer to AdminDesk's online help for further details.

 

Q12.
On which versions of Windows will your PC-based software run?
A.

Our Windows-based software, which includes AdminDesk, SafeSurvey Client, SecureAudit Client, Locum RealTime Monitor (RealTime DashBoard, RealTime Config and RealTime Service) and PCDIR, have been qualified to run on Windows Vista, Windows Server 2008, Windows Server 2012, Windows 7, Windows 8 and Windows 10.


Please refer to the product's online help for further details.

 

Q13.
When I run SIMPLEINSTALL I get a security violation. Why?
A.
SIMPLEINSTALL can be run under any usercode provided that the usercode attributes PU and SECADMIN for that usercode have been set to TRUE. If you do not already have a usercode set up this way then a Security Administrator must run SYSTEM/MAKEUSER to set the attributes for this usercode.

 

Q14.
Is Safe & Secure/AdminDesk compatible with InfoGuard?
A.
Yes. Both products can co-exist in the same Clearpath MCP environment and in many ways complement each other. However, there are a few areas where both products offer similar functionality. Safe & Secure will recognise the presence of InfoGuard and, where features overlap, will ensure that there are no conflicts. In addition, Safe & Secure and AdminDesk provide an interface that facilitates the maintenance of InfoGuard features.

 

Q15.
What machines is Safe & Secure qualified to run on?
A.

To see a list of machines that the current release of Safe & Secure is qualified to run on, please view this document:

View or Download the Locum MCP compatibility matrix

 

Q16.
What does the Locum SafeLib library do?
A.

SafeLib is a freeze-controlled library that resides on the ClearPath MCP platform. SafeLib runs a number of different tasks that provide various Locum client networking capabilities to the MCP system, monitor system events and usercode administration services. These tasks include:

  • AdminDesk interface
  • Alert interface
  • Monitor
  • Tracker
  • AdminSock interface
  • UserSock interface
  • Chain interface
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